Shipping policy

After your order is placed, you will receive an email confirming your order. If you do not receive your confirmation email within 24 hours, please get in touch with us at service@jcosmeusa.com

Order Processing

Online orders are processed during business hours, Monday through Friday, 9 a.m. to 5 p.m. WT, excluding major holidays.

  • Once your order is placed, you will receive an email confirmation.

  • Please allow 3-5* business days to fulfill your order. 

  • Once your order is fulfilled and ready to ship, you will receive an email with shipping confirmation and tracking details. Depending on the shipping method chosen and your location, orders will be delivered in 5-14 business days. 

  • Orders ship from our warehouse in Los Angeles, 929 Radecki Court, City of Industry, CA 9748

*volume increases associated with promotions or major holidays may cause delays in processing times and delivery windows to be extended.

Payment Authorization

All purchases are subject to bank authorization before processing. Only authorized purchases will be processed and shipped.

Order Tracking

When you receive your confirmation, you can “view your order.” From here, orders can be tracked using the Shop app or logged in, and CANMAKEUSA can track within their account.

Shipping & Delivery

Order processing occurs Monday through Friday during business hours, 9 a.m. to 5 p.m. Orders are shipped and delivered Monday through Friday, excluding major holidays. Following are standard 

(shipping cost without limited promotion offering may be subject to change )

Ship Method Processing Over $35.00 Under $35.00 Over $200.00

Standard

ALL orders have a standard processing period of 5-7 business days

Free

$4.50

N/A

Delivery within 5 to 7 business days (estimated)

Priority

ALL orders have a standard processing period of 5-7 business days

$4.50

$9.00

Free

Order must reach us by 12 p.m. (Eastern Standard Time). It will normally be delivered within two business days.

Express

ALL orders have a standard processing period of 2-3 business days

$20.00

$20.00

$20.00

It will normally be delivered the following working day. Overnight Service for Hawaii and Alaska is $29.00.

*Please note that noon EST must place Orders shipping via Priority or Express. Unfortunately, we are unable to deliver to P.O. Boxes. Orders destined for some locations in Alaska and Hawaii may take up to 21 business days to arrive.

Hazardous Materials Shipping Restriction

Selected fragrances are considered Hazardous Material (HAZMAT). Therefore, these items cannot be shipped to all addresses. All orders containing hazardous materials must be shipped via standard ground shipping and cannot be shipped via priority or express delivery. All orders containing Hazardous Materials can only be shipped to addresses within the contiguous U.S. states and not to Alaska, Hawaii, U.S. Territories, PO Boxes, or APO/ FPO addresses.

Damages & Missing Items

If your package was damaged in shipment by the carrier or an item needs to be replaced order. Please notify us immediately by providing images of your order (in pdf, jpeg, jpg, or png format) with the packing slip and the items you received. Damaged and missing items will be replaced.

Cancellations

Regretfully, we cannot modify or cancel your order once your confirmation has been sent. We sincerely apologize for any inconvenience this may cause you. To receive a full refund, simply visit the return center, please click here, filling out the return form.

Returns & Exchanges

If you are not completely satisfied with your purchase for any reason, simply return it within 30 days of its shipped date for a refund of the purchase price, excluding shipping and handling.

► Click here to start a return request 

Once your return is approved, you will receive an email with shipping instructions. Securely pack the items for return and include the original packing slip with your RMA number noted. Decorté is not responsible for returned articles lost during transit.

Your return will be processed promptly upon arrival. Processing time is usually 30 business days from the time the return is received. An email will confirm receipt and processing of your return.

If the carrier damaged your package during shipment, save the box and the merchandise and notify us immediately at service@jcosmeusa.com so we can replace the damaged items.

Returns or exchanges for purchases made online will not be accepted for return or exchange at Takashima retailer locations.

Returns or exchanges for purchases made at Takashima or any other retailer locations cannot be returned through takashimashop.com. Items not purchased through Takashimashop should be returned at their place of purchase.

WHOOPS ! MADE A MISTAKE ON MY ORDER !

Not a problem ! We can cancel your order up to one (1) hour after purchase and 

place a new order with the correct information. E-mail service@jcosmeusa.com or call 

us at 1-909-598-7388 (North America) 


WAIT ! STILL HAVE QUESTIONS! 

Depending on your bank’s processing time, it may take up to 10 bsuiness day for

the refund to be posted to your bank account 

We’re here for your ! E-mail service@jcosmeusa.com or call us at :

1-909-598-7388 (North America)Â